An overview of your job: In partnership with the miCare Operations leadership team members, this position is responsible for supporting daily activities of the team members to ensure all projects are completed on time and in compliance with all standards. It is the responsibility of the Clinic Operations Coordinator to assist, understand, and execute the miCare mission, philosophy, as well as company and clinical policies, and to communicate with clinical management to execute and direct patient care services.

Position Location:

• WVHA miCare Clinic Deland - 844 West Plymouth Avenue Deland, FL 32720
• WVHA miCare Clinic Deltona -840 Deltona Blvd. Unit M Deltona, FL 32725

Essential Duties and Responsibilities:

1. Operational Responsibilities
   • Coordinate, monitor, assign, document patient and clinical care activities.
   • Lead and coordinate daily huddles. Report updates to Practice Manager
   • Ensure follow through of company policy and procedure.
   • Communicate with outside vendors; Report any concerns to Practice Manager
   • Facilitate maintenance/repair issues and report them to Practice Manager
   • Assist with incoming calls, faxes, referrals, scheduling patient appointments, greeting patients, check in/check out of patients, scanning, patient support, and clinic cleanliness.
   • Oversee staff schedule, assignments, and address call outs.
   • Address employee or patient concerns. Report updates to Practice Manager
   • Address difficult conversations with staff members and all other duties as assigned.
   • Replenish the facility's medical supplies.
   • Train new employees on clinical processes and attend meetings.
   • Attend and contribute to departmental meetings.
   • Implement and support procedures across the facility.
   • Assist with all other clinical duties as assigned.
   • Directing and enforcing workflows.
   • Assist with daily operations in the absence of the Practice Manager. Report updates to the Practice Manager.

1. Client Service Liaison
   • Coordinates and communicates resolutions of issues between clients, employees, EBMS and its subsidiaries.
   • Acts as first line of support in helping to resolve issues and problems.
   • Monitors clinic reviews for any patient-related concerns.

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1. Customer Service
   • Provides timely and thorough follow-up with staff, internal and external customers.
   • Appropriately escalates difficult issues up the chain of command.
   • Acts as a role model in demonstrating the core values in customer service delivery.
   • Develops working relationships with all medical professionals and clinical staff.
   • Delivers strong communication between patients, patients' families, and health care professionals.

Minimum Qualifications:

• Minimum of three years clinical experience (MA or LPN) with relevant work experience in public health, or relevant field will be considered.
• Experience in a supervisor role and/or experience in management of patient care preferable.
• Demonstrated knowledge on current standards of practice for personnel in medical based clinics
• Working knowledge of computers and software including but not limited to Microsoft Office products
• Demonstrated leadership, organizational, problem-solving, and analytical skills as well as strong detail orientation skills
• Liaison between clinical staff and Practice Manager
• Strong written and oral communication skills
• Demonstrated ability to work independently, prioritize workloads, multi-task and manage priorities to meet deadlines
• Travel required: Dependent on training of new team members and ongoing clinical support.

Physical Demands & Working Conditions:

Work is primarily indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking, and stooping, kneeling, crouching, or crawling is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.

What can Imagine360 offer you?

• Multiple Health Plan Options
• Company paid employee premiums for disability, and Life Insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

Want to see our latest job opportunities? Check out our website: https://www.micarehealthcenter.com/careers/

miCare Health Centers are onsite or near-site, organization-sponsored, primary-care health centers that provide Wellness, Prevention, Chronic Condition Management and Same Day/Acute Care services free to members. With minimal wait times, same day appointments, and no paperwork, miCare Health Centers eliminate the barriers of primary care to employees and work to greatly reduce the costs of employee absenteeism.

EBMS, LLC and miCare Health Centers are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or vet.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited, and no fee will be payable. Thank you for your cooperation**